If any of the products received in your order are damaged or deemed defective, please contact us 5 business days from the delivery date of your package at firstname.lastname@example.org to discuss obtaining a replacement.
If you receive an Order Delivery Confirmation Email or Track your Order and it shows as Delivered but have not received your package – please notify us within 5 business days so we may open an investigation with the shipping carrier.
Orders confirmed Monday through Friday will be processed and shipped within 48 hours. Orders confirmed on Saturday and Sunday will be processed and shipped within 48 hours of resuming business the following Monday. Orders confirmed on National Holidays will be processed and shipped within 48 hours of resuming operations the following business day.
We are currently shipping to the Continental US only. Shipping to P.O. Boxes is unavailable at this time.
All shipping rates are non-refundable once order has shipped. Shipping is calculated based on weight of package, distance traveled and shipping method selected at checkout. Refer to FedEx website for guidelines and guarantees on delivery methods. Shipping method window starts when order is shipped and picked up by FedEx.
USPS Shipping Methods & Guidelines: